SAFE PLAY
Player Wellbeing

Responsible Gaming at xbazie

At xbazie, we believe gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme provides every player in Bangladesh with the tools, information, and support needed to stay in control. We are committed to creating a safe, fair, and enjoyable environment for all adults who choose to play on our platform.

18+ Players Only Self-Exclusion Tools Available Deposit & Time Limits 24/7 Support Access

Age Restriction Policy 01

18+

Adults Only — Strictly 18 Years or Older

xbazie is an online gambling platform intended exclusively for adults aged 18 and above. Registration, account creation, deposits, and participation in any game or betting activity on xbazie is strictly prohibited for anyone under the age of 18. We take this obligation seriously and actively enforce it through identity verification procedures.

Bangladesh has a vibrant and growing community of adult online gaming enthusiasts across cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. xbazie serves this community exclusively — and only for adults who are of legal age and who engage with gambling as a recreational activity within their means.

Identity Verification: All new players are required to complete a Know Your Customer (KYC) verification process before making their first withdrawal. This process requires submission of a valid Bangladesh National ID (NID), passport, or driving licence. In cases where there is reason to believe a player may be underage, xbazie reserves the right to request age verification at any stage and to suspend account access during the verification period.

Parental and Guardian Responsibility: If you share a device or household with minors, you are responsible for ensuring that your xbazie account credentials — including your login password, mobile OTP, and any saved sessions — are not accessible to those under 18. We strongly recommend using a unique, complex password and enabling device lock features to prevent unauthorised access by young people in your household.

Consequences of Underage Access: Any account found to be operated by a person under the age of 18 will be immediately suspended and all funds held in the account will be forfeited. This policy is non-negotiable and is applied without exception to protect the wellbeing of minors.

Mandatory KYC Verification

Every player must verify their identity with a Bangladesh NID, passport, or driving licence before their first withdrawal. Age verification is a core part of our onboarding process.

Protect Your Household

Keep your xbazie login credentials secure and away from minors in your household. Use device lock features and avoid saving login sessions on shared devices.

Zero Tolerance for Underage Play

Accounts confirmed to be operated by anyone under 18 years of age will be immediately suspended and all funds forfeited. This policy is applied without exception.

Understanding Problem Gambling 02

Gambling is a form of entertainment enjoyed by millions of adults around the world, including across Bangladesh. For the vast majority of players, it remains a fun and controlled recreational activity. However, for a minority of individuals, gambling can develop into a behavioural pattern that causes genuine harm — to their finances, their relationships, and their mental health. xbazie is committed to helping players recognise the early signs of problematic gambling and to providing clear pathways to support.

What Is Problem Gambling? Problem gambling — sometimes referred to as compulsive gambling or gambling disorder — is characterised by a persistent and recurring urge to gamble despite negative consequences. It is not simply about how much money a person spends; it is about the degree to which gambling is interfering with a person's daily life, responsibilities, and emotional wellbeing.

Common Warning Signs: The following behaviours may indicate that gambling is becoming a problem rather than a pleasure:

  • Spending more money on gambling than you originally intended or can comfortably afford
  • Borrowing money from family, friends, or using mobile banking credit (bKash, Nagad, Rocket) to fund gambling sessions
  • Feeling irritable, anxious, or restless when not gambling or when trying to cut down
  • Chasing losses — continuing to gamble in an attempt to recover money that has already been lost
  • Lying to family members or colleagues about the amount of time or money spent gambling
  • Neglecting work, studies, or family responsibilities because of gambling
  • Using gambling as a way to escape stress, depression, or difficult life circumstances
  • Repeatedly making unsuccessful attempts to reduce or stop gambling
  • Continuing to gamble despite significant financial loss or personal hardship

If you recognise any of these signs in your own behaviour, or if someone close to you has raised concerns about your gambling habits, we strongly encourage you to use the tools available on xbazie or to seek professional support. Early intervention makes a significant difference.

Remember: The house always has a statistical edge. Gambling is entertainment — it is not a reliable way to earn income, pay bills, or resolve financial difficulties. If you are gambling to solve money problems, please stop and seek support immediately by contacting our team at [email protected].

Chasing Losses

One of the most common signs of problem gambling is chasing losses — betting more to recover money already lost. This pattern almost always leads to deeper financial harm. Set a loss limit and stop when you reach it.

Gambling With Borrowed Money

Using bKash credit, Nagad loans, or money borrowed from friends and family to fund gambling sessions is a serious warning sign. Only ever gamble with discretionary income you can afford to lose entirely.

Emotional Distress

Feelings of anxiety, guilt, shame, or irritability related to gambling are important signals. Your emotional wellbeing matters far more than any game outcome. If gambling is causing you distress, reach out for help.

Self-Assessment Checklist 03

The following questions are designed to help you honestly assess your relationship with gambling. This is not a clinical diagnosis — it is a private, self-directed reflection tool. Answer each question honestly and consider seeking support if you answer "Yes" to three or more of the questions below.

1

Have you ever spent more money on gambling in a single session than you originally planned to spend?

2

Have you ever borrowed money — from friends, family, or a mobile credit service like bKash or Nagad — specifically to gamble?

3

Have you tried to cut back on gambling but found it difficult or impossible to do so?

4

Do you find yourself thinking about gambling frequently, even when you are at work, school, or spending time with family?

5

Have you ever concealed the extent of your gambling from a partner, family member, or close friend?

6

Do you gamble as a way to escape stress, anxiety, depression, or difficult personal situations?

7

Have you ever continued gambling after a significant loss in an attempt to win back what you lost?

8

Has gambling ever caused you to miss work, neglect family responsibilities, or fall behind on important commitments?

If you answered "Yes" to three or more questions: We encourage you to take a break from gambling and speak with someone you trust. You can also contact our support team at [email protected] to request a voluntary self-exclusion or a cooling-off period on your account. You do not need to be in a crisis to ask for help — reaching out early is always the right decision.

Honest Self-Reflection

This checklist is a private tool for your own reflection. There are no right or wrong answers — only honest ones. The goal is to help you understand your gambling behaviour before it becomes a problem.

Seeking Help Is Strength

Recognising a potential issue and choosing to address it early is a sign of personal strength and self-awareness — not weakness. xbazie is here to support players at every stage of this process.

Talk to Someone

If your answers concern you, speak with a trusted friend, family member, or our xbazie support team. You can request account restrictions, a time-out, or full self-exclusion at any time — no questions asked.

Our Responsible Gaming Tools 04

xbazie provides a comprehensive suite of responsible gaming tools that give players direct, meaningful control over their gambling activity. These tools are available to all registered players at any time through their account settings or by contacting [email protected].

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your xbazie account. Once a deposit limit is active, it cannot be increased for 24 hours after the change request — giving you a built-in cooling-off period before any increase takes effect. Limits can be decreased immediately at any time.

Session Time Reminders

Set a maximum session duration and receive an on-screen notification when you have been playing for the specified time. Time reminders help you stay aware of how long you have been engaged in gambling activity and prompt you to take a break before continuing.

Cooling-Off Periods

Request a short-term break from gambling of 24 hours, 48 hours, or 7 days. During a cooling-off period, your account will be restricted from placing bets or making deposits. Your existing balance is preserved and accessible again when the period expires.

Loss Limits

Set a maximum net loss amount per day, week, or month. Once your loss limit is reached, your account will automatically prevent further betting activity until the limit period resets. This tool helps you stay within a budget you are genuinely comfortable with.

Reality Checks

Enable periodic reality check notifications that display a summary of your current session — including time elapsed and net win or loss position. Reality checks help counteract the absorbing nature of online gaming by surfacing factual session information at regular intervals.

Self-Exclusion

Request a full self-exclusion of 30 days, 90 days, 180 days, or a permanent indefinite exclusion. During self-exclusion, your account is fully suspended and you will not be able to log in, deposit, or participate in any games. See Section 05 for full details.

How to Activate These Tools: All responsible gaming tools are accessible through your account settings under the "Responsible Gaming" section. Alternatively, you can request any restriction directly by emailing [email protected] with the subject line "Responsible Gaming Request — [Your Username]". Our team will action all such requests within 24 hours of receipt.

Self-Exclusion Programme 05

The xbazie self-exclusion programme is one of the most powerful tools available to players who feel that gambling is having a negative impact on their lives. Self-exclusion allows you to voluntarily block your own access to the xbazie platform for a defined period of time — or permanently — without requiring any further justification or explanation.

Available Self-Exclusion Periods: Players may request self-exclusion for the following durations:

  • 30 Days — A short-term break to reassess your gambling habits
  • 90 Days — A medium-term exclusion period for players seeking a more extended pause
  • 180 Days — A six-month exclusion for players experiencing sustained difficulty
  • Permanent / Indefinite — A lifelong exclusion for players who decide they wish to stop gambling on xbazie entirely

What Happens During Self-Exclusion: Once a self-exclusion request is activated, your xbazie account will be fully suspended. You will not be able to log in, place bets, deposit funds, or participate in any games or promotions. Any pending bonuses or promotional offers will be cancelled. Your account balance at the time of exclusion will be preserved and accessible for withdrawal — contact [email protected] to arrange a balance withdrawal during a self-exclusion period.

Marketing Communications: When you self-exclude, xbazie will immediately remove you from all marketing communication lists. You will not receive promotional emails, SMS messages, or any other gambling-related communications from xbazie during your exclusion period.

Requesting Self-Exclusion: To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request — [Your Username]" and specify your preferred exclusion period. Your request will be processed and your account suspended within 24 hours. Self-exclusion can also be initiated directly through your account settings under the "Responsible Gaming" section.

Ending Self-Exclusion: For exclusions of 30, 90, or 180 days, your account will remain suspended until the full exclusion period has elapsed. After the exclusion period ends, you may contact us to reactivate your account — but we will require a 48-hour cooling-off period before reactivation to ensure the decision is considered and deliberate. Permanent self-exclusion is irreversible; accounts under permanent exclusion will not be reactivated under any circumstances.

Four Exclusion Durations

Choose from 30-day, 90-day, 180-day, or permanent self-exclusion. All options are equally accessible and equally respected by our support team — no questions asked.

Marketing Removed Immediately

Self-excluding players are immediately removed from all xbazie marketing lists. You will receive no promotional emails or SMS messages during your exclusion period.

Permanent Exclusion Is Final

Permanent self-exclusion is an irreversible decision. xbazie will not reactivate permanently excluded accounts under any circumstances — this is a firm commitment to your long-term wellbeing.

Deposit & Spending Limits 06

Managing your gambling budget is one of the most effective ways to keep gaming enjoyable and within your means. xbazie's deposit and spending limit tools give you direct control over how much money flows into your account over any given time period. We strongly recommend that every player sets a deposit limit that reflects their genuine discretionary budget — the amount they are fully comfortable losing without it affecting their daily life, family, or financial obligations.

How Deposit Limits Work: A deposit limit sets a maximum total amount that can be deposited into your xbazie account within a chosen time window — daily, weekly, or monthly. Once your deposit limit is reached, any further deposit attempts will be declined automatically until the limit period resets. You may set separate limits for each time period simultaneously (for example, ৳500 daily and ৳2,000 weekly).

Reducing and Increasing Limits: Deposit limit reductions take effect immediately upon request. Deposit limit increases, however, are subject to a mandatory 24-hour waiting period after the request is submitted before the higher limit becomes active. This cooling-off window is intentional — it gives players the opportunity to reconsider whether an increase is genuinely in their best interest.

Loss Limits: In addition to deposit limits, xbazie allows players to set net loss limits per day, week, or month. A loss limit caps the total amount you can lose in net terms over the chosen period, rather than simply limiting deposits. Once your net loss in a given period reaches the limit you have set, further betting activity will be suspended until the limit period resets.

Recommended Starting Budget: We suggest that new players begin with a conservative deposit limit that represents a small, genuinely affordable portion of their monthly discretionary income. A common guideline is to set a monthly gambling budget of no more than 1–2% of your monthly take-home income — and never to gamble with money earmarked for essential expenses such as rent, food, utilities, or family needs.

Setting Your Limits: Deposit and loss limits can be configured through your account settings under "Responsible Gaming", or by contacting [email protected]. All limit requests are processed within 24 hours.

Golden Rule: Only ever gamble with money you can afford to lose entirely. Never use money intended for rent, food, school fees, family expenses, or emergency savings to fund gambling activity. Your financial security and your family's wellbeing come first — always.

Daily, Weekly & Monthly Limits

Set separate deposit caps for daily, weekly, and monthly periods simultaneously. The platform enforces all active limits automatically — no manual tracking required on your part.

Instant Limit Reductions

Reducing your deposit or loss limit takes effect immediately — there is no waiting period. We make it as easy as possible to lower your limits whenever you feel it is the right decision.

24-Hour Increase Delay

Any request to increase a deposit or loss limit is subject to a mandatory 24-hour cooling-off period. This intentional delay protects players from impulsive decisions made during or after a gaming session.

Getting Help & Support 07

If you feel that gambling is affecting your life, your relationships, or your financial stability, reaching out for help is the right step — and xbazie is here to support you through that process. Our support team treats all responsible gaming enquiries with the utmost confidentiality, empathy, and respect.

Contact xbazie Support: You can reach our responsible gaming support team at any time by emailing [email protected]. Please include "Responsible Gaming" or "Self-Exclusion Request" in your subject line so your message is routed to the right team immediately. We aim to respond to all responsible gaming enquiries within 24 hours, operating on Bangladesh Standard Time (BST, UTC+6).

Immediate Account Restrictions: If you need your account restricted urgently — for example, if you feel you are about to gamble beyond your means — you do not need to wait for an email response. You can apply a deposit limit or cooling-off period directly through your account settings under "Responsible Gaming" at any time, with immediate effect.

Talking to Someone You Trust: Sometimes the most helpful first step is speaking honestly with a family member, close friend, or trusted colleague about how gambling is making you feel. Opening this conversation can be difficult, but the people who care about you will want to help. If you are not ready to speak with someone you know, our support team is a confidential and non-judgmental point of contact.

Financial Counselling: If gambling has created financial difficulties — including debt, missed payments, or strained family finances — we strongly recommend speaking with a qualified financial counsellor. Managing the financial consequences of problem gambling alongside the behavioural aspects gives you the best chance of a full and lasting recovery.

Mental Health Support: Problem gambling is closely linked to anxiety, depression, and stress. If you are experiencing mental health difficulties alongside gambling concerns, please speak with a qualified healthcare professional. Your mental and emotional wellbeing is the priority — gambling can wait.

xbazie Support Contact: Email [email protected] with the subject "Responsible Gaming Request — [Your Username]". Our team operates during Bangladesh Standard Time (BST, UTC+6) and responds to all responsible gaming enquiries within 24 hours. All communications are treated with strict confidentiality.

Email Our Support Team

Contact [email protected] any time with "Responsible Gaming" in the subject line. Our team treats all such requests with confidentiality and processes them within 24 hours during BST business hours.

Talk to Trusted People

Speaking openly with a family member or close friend about gambling concerns is often the most impactful first step. The people who care about you want to help — you do not have to manage this alone.

Professional Mental Health Care

Problem gambling is frequently connected to anxiety and depression. If you are struggling emotionally, please consult a qualified healthcare professional. Your mental wellbeing takes priority over any gaming activity.

Protecting Minors 08

Protecting children and young people from exposure to gambling content is a responsibility that xbazie takes extremely seriously. Our platform is designed, marketed, and operated exclusively for adults aged 18 and above. We do not target minors in any of our marketing or promotional activities, and we maintain strict technical and procedural safeguards to prevent underage access.

Parental Controls and Filtering Software: If your household includes children or teenagers, we strongly recommend installing parental control or internet filtering software on all shared devices. These tools allow parents and guardians to block access to gambling websites and other age-restricted content at the device or network level, providing an additional layer of protection beyond xbazie's own verification measures. Widely available filtering tools compatible with devices commonly used in Bangladesh include:

  • Google Family Link — available for Android and iOS devices, allows parents to manage and restrict app usage and web browsing for children's accounts
  • Router-level content filtering — many home routers support parental control settings that can block categories of websites across all connected devices
  • Browser-based content filters — modern browsers including Chrome, Firefox, and Samsung Internet offer supervised browsing modes and content restriction settings

Keep Your Credentials Secure: Never share your xbazie username, password, or mobile OTP with anyone — including family members. Do not save your login session on devices that minors in your household can access. Log out of your account after every session on shared devices. Use a strong, unique password that is not guessable by people who know you.

Reporting Suspected Underage Access: If you have reason to believe that a minor is accessing or has accessed an xbazie account — whether your own account or another — please report this immediately to [email protected]. We will investigate the matter urgently and take appropriate action, including account suspension, in accordance with our age verification policy.

Our Commitment: xbazie will never knowingly allow a person under the age of 18 to open an account, make a deposit, or participate in any gambling activity on our platform. We continuously review and strengthen our age verification processes to uphold this commitment to the safety of young people across Bangladesh.

Important: If you suspect a minor has accessed a gambling platform — including xbazie — please act immediately. Contact [email protected] to report the situation. Protecting children from gambling harm is a shared responsibility between platform operators, parents, and guardians.

Device-Level Parental Controls

Install parental control software on all shared devices in your household. Google Family Link and router-level content filters can block gambling sites at the device or network level, supplementing xbazie's own safeguards.

Secure Your Login

Use a strong, unique password for your xbazie account and never share it with others. Always log out after each session on shared devices. Enable your device's screen lock to prevent unauthorised access.

Report Suspected Underage Access

If you believe a minor has accessed or is accessing a gambling account, report it immediately to [email protected]. We investigate all such reports urgently and take immediate protective action.

Play Smart. Play Responsibly.

xbazie is committed to providing a safe and enjoyable gaming experience for every adult player in Bangladesh. Explore our games, review our policies, or get in touch with our support team if you need help.

18+ For adults aged 18 and above only. Gambling should be fun — never chase losses. If gambling is affecting your life, contact [email protected].

18+   This site is intended for adults aged 18 and above only.  |  Play Responsibly  |  If gambling is affecting your life, seek help immediately.